Most organizations are sitting on mountains of documents, PDFs, emails, and images they still cannot fully search, organize, or understand.
In this episode of IT Visionaries, host Chris Brandt sits down with Tim McIntire, CTO of Hyland, to unpack why unstructured data is still one of the biggest blockers between AI hype and real results. Tim breaks down why so many companies struggle to access the content they already have and what it really takes to make that information usable, trustworthy, and valuable.
From building content that is ready for AI to unlocking new context-aware agents and improving governance and transparency, Tim explains how leading organizations are finally turning everyday content into real business impact and why the future of enterprise AI starts with cleaning up what is already in the basement.
Key Moments:
02:36 - What Hyland Actually Does
04:18 - Why 80% of Enterprise Data Is Unusable
06:46 - From 30,000 Manual Indexes to Automation
07:47 - Vectorization: Making Documents AI-Ready
09:45 - The ROI of Eliminating Mundane Work
10:55 - AI vs RPA: Why Intelligence Changes Everything
13:23 - Federate Don't Migrate: Meeting Customers Where They Are
16:29 - Governance Can't Be an Afterthought
18:11 - The Explainability Breakthrough
20:10 - Day 1 to Day 90: Faster Time to Value
22:56 - Enterprise Agent Mesh Explained
24:06 - Context Engineering: The New AI Superpower
26:36 - Confidence Scores: When Humans Step In
28:12 - Right Model for the Right Job
31:00 - The 18-Month Prediction: Agents Everywhere